Function: getIssuesInQueue()

function getIssuesInQueue(
   client, 
   parameters, 
   options?
): Promise<{
[key: string]: unknown;
  _expands?: string[];
  _links?: {
   [key: string]: unknown;
     base?: string;
     context?: string;
     next?: string;
     prev?: string;
     self?: string;
  };
  isLastPage?: boolean;
  limit?: number;
  size?: number;
  start?: number;
  values?: object[];
}>;

Defined in: src/serviceDesk/api/servicedesk.ts:258

This method returns the customer requests in a queue. Only fields that the queue is configured to show are returned. For example, if a queue is configured to show description and due date, then only those two fields are returned for each customer request in the queue.

Permissions required: Service desk's agent.

Parameters

Parameter	Type	Description
client	Client	-
parameters	{ limit?: number; queueId: number; serviceDeskId: string; start?: number; }	-
parameters.limit?	number	The maximum number of items to return per page. Default: 50. See the Pagination section for more details.
parameters.queueId?	number	The ID of the queue whose customer requests will be returned.
parameters.serviceDeskId?	string	The ID of the service desk containing the queue to be queried. This can alternatively be a project identifier.
parameters.start?	number	The starting index of the returned objects. Base index: 0. See the Pagination section for more details.
options?	RequestOptions	-

Returns

Promise<{ [key: string]: unknown; _expands?: string[]; _links?: { [key: string]: unknown; base?: string; context?: string; next?: string; prev?: string; self?: string; }; isLastPage?: boolean; limit?: number; size?: number; start?: number; values?: object[]; }>