Function: getSlaInformationById()

function getSlaInformationById(
   client, 
   parameters, 
   options?
): Promise<{
[key: string]: unknown;
  _links?: {
   [key: string]: unknown;
     self?: string;
  };
  completedCycles?: object[];
  id?: string;
  name?: string;
  ongoingCycle?: {
   [key: string]: unknown;
     breached?: boolean;
     breachTime?: {
      [key: string]: unknown;
        epochMillis?: number;
        friendly?: string;
        iso8601?: string;
        jira?: string;
     };
     elapsedTime?: {
      [key: string]: unknown;
        friendly?: string;
        millis?: number;
     };
     goalDuration?: {
      [key: string]: unknown;
        friendly?: string;
        millis?: number;
     };
     paused?: boolean;
     remainingTime?: {
      [key: string]: unknown;
        friendly?: string;
        millis?: number;
     };
     startTime?: {
      [key: string]: unknown;
        epochMillis?: number;
        friendly?: string;
        iso8601?: string;
        jira?: string;
     };
     withinCalendarHours?: boolean;
  };
  slaDisplayFormat?: string;
}>;

Defined in: src/serviceDesk/api/request.ts:656

This method returns the details for an SLA on a customer request.

Permissions required:

• Agent for the Service Desk containing the queried customer request, AND
• Browse Projects permission on the project containing the customer request, including any restrictions imposed by issue security schemes or custom permission schemes on the specific issue.

Parameters

Parameter	Type	Description
client	Client	-
parameters	{ issueIdOrKey: string; slaMetricId: number; }	-
parameters.issueIdOrKey	string	The ID or key of the customer request whose SLAs will be retrieved.
parameters.slaMetricId?	number	The ID or key of the SLAs metric to be retrieved.
options?	RequestOptions	-

Returns

Promise<{ [key: string]: unknown; _links?: { [key: string]: unknown; self?: string; }; completedCycles?: object[]; id?: string; name?: string; ongoingCycle?: { [key: string]: unknown; breached?: boolean; breachTime?: { [key: string]: unknown; epochMillis?: number; friendly?: string; iso8601?: string; jira?: string; }; elapsedTime?: { [key: string]: unknown; friendly?: string; millis?: number; }; goalDuration?: { [key: string]: unknown; friendly?: string; millis?: number; }; paused?: boolean; remainingTime?: { [key: string]: unknown; friendly?: string; millis?: number; }; startTime?: { [key: string]: unknown; epochMillis?: number; friendly?: string; iso8601?: string; jira?: string; }; withinCalendarHours?: boolean; }; slaDisplayFormat?: string; }>