Function: performCustomerTransition()

function performCustomerTransition(
   client, 
   parameters, 
   options?
): Promise<void>;

Defined in: src/serviceDesk/api/request.ts:733

This method performs a customer transition for a given request and transition. An optional comment can be included to provide a reason for the transition.

Permissions required: The user must be able to view the request and have the Transition Issues permission. If a comment is passed the user must have the Add Comments permission.

Parameters

Parameter	Type	Description
client	Client	-
parameters	{ additionalComment?: { body?: string; }; id?: string; issueIdOrKey: string; }	-
parameters.additionalComment?	{ body?: string; }	-
parameters.additionalComment.body?	string	Content of the comment.
parameters.id?	string	ID of the transition to be performed.
parameters.issueIdOrKey?	string	ID or key of the issue to transition
options?	RequestOptions	-

Returns

Promise<void>