Function: performCustomerTransition()

function performCustomerTransition(
   client, 
   parameters, 
   options?
): Promise<void>;

Defined in: src/serviceDeskServer/api/customerTransitions.ts:39

Perform a customer transition for a given request and transition ID. An optional comment can be included to provide a reason for the transition.Permissions: The calling user must be able to view the request and have the Transition Issues permission.If an additional comment is passed the calling user must also have the Add Comments permission.

Parameters

Parameter	Type	Description
client	Client	-
parameters	{ additionalComment?: { body?: string; }; id?: string; issueIdOrKey: string; }	-
parameters.additionalComment?	{ body?: string; }	-
parameters.additionalComment.body?	string	-
parameters.id?	string	-
parameters.issueIdOrKey?	string	The id or key of the customer request.
options?	RequestOptions	-

Returns

Promise<void>