This method returns all customer request types used in the Jira Service Management instance, optionally filtered by a query string.
Use servicedeskapi/servicedesk/{serviceDeskId}/requesttype to find the customer request types supported by a specific service desk.
The returned list of customer request types can be filtered using the query
parameter. The parameter is matched
against the customer request types' name
or description
. For example, searching for "Install", "Inst", "Equi",
or "Equipment" will match a customer request type with the name "Equipment Installation Request".
Permissions required: Any
Optional
parameters: GetAllRequestTypesOptional
callback: undefined
This method returns all customer request types used in the Jira Service Management instance, optionally filtered by a query string.
Use servicedeskapi/servicedesk/{serviceDeskId}/requesttype to find the customer request types supported by a specific service desk.
The returned list of customer request types can be filtered using the
query
parameter. The parameter is matched against the customer request types'name
ordescription
. For example, searching for "Install", "Inst", "Equi", or "Equipment" will match a customer request type with the name "Equipment Installation Request".Permissions required: Any