Function: getSlaInformation()

function getSlaInformation(client, parameters): Promise<{
[key: string]: unknown;
  _expands?: string[];
  _links?: {
   [key: string]: unknown;
     base?: string;
     context?: string;
     next?: string;
     prev?: string;
     self?: string;
  };
  isLastPage?: boolean;
  limit?: number;
  size?: number;
  start?: number;
  values?: object[];
}>;

Defined in: src/serviceDesk/api/request.ts:517

This method returns all the SLA records on a customer request. A customer request can have zero or more SLAs. Each SLA can have recordings for zero or more "completed cycles" and zero or 1 "ongoing cycle". Each cycle includes information on when it started and stopped, and whether it breached the SLA goal.

Permissions required:

• Agent for the Service Desk containing the queried customer request, AND
• Browse Projects permission on the project containing the customer request, including any restrictions imposed by issue security schemes or custom permission schemes on the specific issue.

Parameters

Parameter	Type	Description
client	Client	-
parameters	{ issueIdOrKey: string; limit?: number; start?: number; }	-
parameters.issueIdOrKey	string	The ID or key of the customer request whose SLAs will be retrieved.
parameters.limit?	number	The maximum number of request types to return per page. Default: 50. See the Pagination section for more details.
parameters.start?	number	The starting index of the returned objects. Base index: 0. See the Pagination section for more details.

Returns

Promise<{ [key: string]: unknown; _expands?: string[]; _links?: { [key: string]: unknown; base?: string; context?: string; next?: string; prev?: string; self?: string; }; isLastPage?: boolean; limit?: number; size?: number; start?: number; values?: object[]; }>