interface SlaInformationOngoingCycle {
    breachTime?: Date;
    breached?: boolean;
    elapsedTime?: Duration;
    goalDuration?: Duration;
    paused?: boolean;
    remainingTime?: Duration;
    startTime?: Date;
    withinCalendarHours?: boolean;
}

Properties

breachTime?: Date
breached?: boolean

Indicates whether the SLA has been breached (true) or not (false).

elapsedTime?: Duration
goalDuration?: Duration
paused?: boolean

Indicates whether the SLA is paused (true) or not (false).

remainingTime?: Duration
startTime?: Date
withinCalendarHours?: boolean

Indicates whether the SLA it timed during calendared working hours only (true) or not (false).